FAQS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. 

We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us HERE. with the following information as soon as possible:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• # OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please include as much information as possible when submitting your request so we can ensure proper accommodations. All ADA requests will be processed in the order they are received and are dependent on availability.

For accessible seating requests at the venue, availability and type of accessible seating tickets will vary based on venue inventory. Once your request is received, we will review available options with you.

To view the Ohio Stadium ADA guide, see HERE.

Ohio Stadium: 411 Woody Hayes Dr, Columbus, OH 43210.

Nope! The festival is open to people of all ages. Children under the age of 2 are admitted free but must sit on a parent or guardian’s lap.

Travel Packages have various age requirements for hotel check-in. See below for hotel-specific info:

The Blackwell: 21 years old
The Graduate: 18 years old
The Fairfield Inn: 21 years old
Home2Suites by Hilton Columbus Downtown: 18 years old
Holiday Inn and Suites: 21 years old

You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to adhere to the age restrictions above for hotel check-in. Valid photo identification is required.

No. Please see our Purchase Policy for additional details.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

All Buckeye Country Superfest Hotel Packages must be purchased online. 

After clicking “Buy Now” next to your desired package, you will be directed to Ticketstoday, our official ticketing partner, to complete your purchase.

A-Deck reserved seating at Ohio Stadium is a reserved seat in the lower-level ring that forms the core of the stadium’s horseshoe, delivering some of the closest and best value views of the field.

Ohio Stadium club seats provide wider chair-back seating, excellent sight lines along the side of the field and convenient access to the air-conditioned club, concessions, and restrooms.

Select travel packages offer multiple ticket types, availability permitting.

Please review the package title before completing checkout to ensure your preferred ticket type is selected.

All tickets will be delivered digitally. Tickets will be sent to the email address used to purchase your package and distributed through the venue’s official ticketing partner account in the weeks leading up to your event date.

Check-in instructions, including location and schedule, will be emailed to the purchaser approximately 5–7 days prior to your event date.

Please note – 100x is not responsible for failed, blocked, misdelivered, or bounced email delivery.

Yes! An initial  60% will be charged upon the initial purchase and the final 40% will be charged on October 16, 2026.

Please note – No payment plan will be available after October 16, 2026.

Merchandise delivery differs based on the travel package you select.

For BCS VIP hotel packages, the custom Superfest merchandise pack will be distributed at the on-site VIP floor lounge at Ohio Stadium on the day of the event and must be picked up at that time.

For all other travel packages, your exclusive event merchandise will be available for pickup in the lobby of your hotel.

Please note – We are unable to ship merchandise before or after the event.

Blackwell Inn VIP packages include valet parking at the hotel: one car with the two-person package, and two cars with the four-person package.

Staying at one of our other hotels? Check the hotel’s website for parking details:

• The Graduate by Hilton Columbus
• Fairfield Inn & Suites Columbus Polaris
• Home2 Suites by Hilton Columbus Downtown
• Holiday Inn and Suites Columbus Polaris
• The Plaza Hotel Columbus

Event parking is not included in hotel packages, but we got you covered! Blackwell Inn is just a short walk to the event and all other hotel packages include roundtrip shuttle transportation for your convenience. The shuttle schedule will be provided closer to the event.

Bags or purses larger than 5” x 8” x 1” are not permitted in Ohio Stadium. Wallets and wristlets 5” x 8” x 1” or smaller are permitted.

All items and persons are subject to inspection.

Guests entering with medical or childcare needs must enter through the Steinbrenner Band Center entrance (near Gate 10) or at the Press Entrance (near Gate 23) and may carry one (1) bag per person, subject to inspection.

We suggest leaving most items at home. Management reserves the right to determine prohibited items. Guests may return items to their vehicles or surrender to Security without return.

All Travel Packages are non-refundable. Please refer to our Purchase Policy for full details.

100x adheres to the hotel’s standard check-in and check-out policies. Please refer to the hotel’s official website for the most up-to-date information.

Early check-in is not guaranteed. If you arrive early, bag storage may be available through the hotel.

The Blackwell Inn VIP travel packages are all 2-nights.

All other travel packages offer 1-2 night options. Please review the package title before completing your purchase. You can view the options HERE.

If you wish to extend your stay, additional nights must typically be booked directly with the hotel. Requests to connect separate reservations are subject to availability and must be submitted to 100x HERE prior to June 25, 2027.

A valid credit card is required at hotel check-in for incidental charges. Please refer to the hotel’s website for current incidental policies.

Hotel rooming lists are typically shared closer to check-in (often within 2-3 weeks of your event date). Please wait until the recommended timeframe before contacting the hotel directly.

Always reference that your reservation is part of your 100x travel package when speaking with the hotel.

Additional nights must be booked directly through the hotel. Once booked, please contact 100x HERE with:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• ADDITIONAL NIGHT HOTEL CONFIRMATION NUMBER

Requests are subject to hotel availability and are not guaranteed. All requests must be submitted by June 25, 2027.

Travel Package transfers must be requested via the purchaser’s original purchase email address HERE prior to June 25, 2027.

Please include:

• ORIGINAL PURCHASER NAME
• ORIGINAL PURCHASER EMAIL
• ORDER NUMBER
• PACKAGE TYPE – [Package Name]
• NEW GUEST NAME
• NEW GUEST EMAIL
• NEW GUEST PHONE NUMBER

Transfers include the entire package (hotel, transportation if applicable, and show tickets) and cannot be split.

Please note – The package must be paid in full prior to transfer approval.

All hotel-related requests can be sent directly to 100x HERE prior to the stated deadline for June 25, 2027.

To update your credit card information, please navigate HERE and add your contact information provided in your purchase confirmation to log in.